HR360 Subscription Terms & Conditions

1. Agreement

These Terms of Service govern your access to and use of HR360, including the platform, documentation, and related services. By signing up, executing an order form, or continuing to use HR360, you accept these terms on behalf of your organisation.

2. Services

• HR360 delivers cloud software for attendance, leave, payroll preparation, and biometric integrations.
• Service levels, onboarding scopes, and additional modules are defined in your signed proposal or order form.
• We reserve the right to make updates that improve security, stability, or user experience without materially reducing core functionality.

3. Customer Responsibilities

• Provide accurate company, employee, and configuration data to enable correct system behaviour.
• Maintain secure access to administrator accounts and promptly remove credentials for staff who leave your organisation.
• Ensure third-party devices and network environments meet the minimum requirements communicated by HR360.

4. Fees & Payment

• Subscription fees, setup charges, and optional services are invoiced as per the commercial agreement.
• Invoices are due within the payment terms stated on the document. Late payments may result in service suspension.
• Taxes, withholding, and bank charges are your responsibility unless otherwise agreed in writing.

5. Implementations & Integrations

Where HR360 assists with biometric device linkage or third-party integrations, you authorise us to interface with relevant vendors on your behalf. You are responsible for any third-party licenses or fees required to complete the integration.

6. Data Ownership & Privacy

• You retain ownership of all data uploaded to HR360. We process it solely to deliver the contracted services.
• Our handling of personal data is governed by the HR360 Privacy Policy, which forms part of this agreement.
• Non-Commercial Commitment: HR360 will not intentionally sell, lease, or commercially rent customer or employee data to any third party for marketing or advertising purposes.
• Upon written request and settlement of any outstanding fees, we will provide a data export in a mutually agreed format.

7. Confidentiality

Both parties agree to protect confidential information disclosed under this agreement. Information shared will only be used for the purpose of delivering or receiving HR360 services unless required by law.

8. Acceptable Use

• Do not attempt to access or interfere with HR360 in ways beyond the documented features.
• Uploading unlawful, offensive, or malicious content is prohibited and may lead to suspension.
• You must comply with all applicable employment, privacy, and data protection regulations when using HR360.

9. Warranties & Disclaimers

• HR360 is provided on an 'as-is' and 'as-available' basis. Except as explicitly stated, we disclaim all other warranties, including implied warranties of merchantability and fitness for a particular purpose.
• Calculation Disclaimer: HR360 is a data-processing automation tool and does not provide professional legal, financial, or tax advice. While the platform is programmed to process payroll according to statutory regulations, the Customer holds sole and absolute responsibility for verifying the mathematical and legal accuracy of all system-generated outputs (including net pay, income tax, EPF, and ETF calculations) before final execution or statutory filing.

10. Absolute Limitation of Liability

• Zero Calculation Liability: To the fullest extent permitted by law, HR360 accepts zero liability for financial losses, backdated government penalties, interest charges, legal fines, or internal labor disputes resulting from calculation errors, software bugs, or incorrect statutory configurations within the platform.
• Third-Party Infrastructure Waiver: HR360 relies on third-party cloud architecture, specifically Amazon Web Services (AWS), DigitalOcean, and Netlify. You acknowledge that HR360 does not control these physical server environments. HR360 is entirely exempt from liability for platform downtime, database corruption, data loss, or security breaches originating at the infrastructure layer of AWS, DigitalOcean, or Netlify.
• Financial Cap: If, despite the waivers in this agreement, a court of competent jurisdiction finds HR360 liable for damages, the total aggregate liability of HR360 for any and all claims shall be strictly capped at LKR 0.00, or alternatively, shall not exceed the subscription fees paid by the Customer to HR360 in the one (1) single month immediately preceding the event giving rise to the claim. Neither party is liable for indirect, consequential, or punitive damages.

11. Term & Termination

• The agreement starts on the effective date outlined in your order form and continues for the committed term.
• Either party may terminate for cause if the other party materially breaches the agreement and fails to cure within thirty (30) days of written notice.
• On termination, access to HR360 will be disabled and outstanding fees become immediately due.

12. Modifications to Terms

We reserve the right to amend, update, or replace these Terms of Service at any time. Significant revisions may be broadcasted via application dashboard notifications or email communications. Your continued access to or usage of the HR360 platform following the deployment of any modifications constitutes your explicit and binding acceptance of the updated terms.

13. Governing Law

These terms are governed by the laws of Sri Lanka. Any disputes shall be subject to the exclusive jurisdiction of the courts of Colombo, Sri Lanka.

14. Contact